Frequently Asked Questions

  • Products

    • Where can I find your size guide?

      To find out the measurements of each product, you can click into the desire product and scroll down to the bottom navigation. You can also find our size guide here.

    • Why do colours of the product differ from the product images?

      We always strive to display the colours as accurately as possible when editing images for display on our website. However due to studio lightings and different variables affecting the true colour of the product. It also depend on the resolution of your monitor screen, the colours of the products visualised on the website may vary from the original.

      Due to different variables affecting the true colour we will not be held responsible for purchases made with the wrong perception of colours.

  • Orders

    • Do I need to set up an account to place an order? 

      You can shop at without creating an account.

      However, register with us and you will be able to enjoy the following benefits

      Track your orders and review your past purchases
      Save your address details so you can shop quicker next time 

    • What currency can I shop in?

      All orders and prices are calculated based on Singapore Dollars (SGD).

    • Can I amend or cancel my order after I've placed it?

      Getting your order delivered to you at the shortest time is our priority. As such, all sales are final and we are unable to make changes to your order once it is confirmed.

    • What if the product doesn’t fit or I changed my mind? 

      You may choose to return the item. Please refer to our Exchange and Refund Policy for further details.

    • I've product missing from my parcel. What should I do? 

      We are sorry to hear that. Please contact our customer service team at indicating your order reference for further assistance.

      If you prefer to place an order by telephone or email, you can contact us on +65 6328 1148 or, from Monday – Friday, 9am to 6pm. We will be glad to assist you.

  • Delivery

    • How long does delivery take and how much does it cost?

      We provide free local delivery for all orders above SGD300. All orders are processed and dispatched within 1 to 2 workings days upon payment confirmation. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays. All orders will reach you within 5 working days from time of order.

      International delivery charges will be calculated based on shipping destination upon checkout. Please note that if duties and taxes are imposed on your order, they are payable at the time of delivery. WIZ by Neptune is not responsible for the taxes, customer fees and duty charges which may be incurred on your international shipment.

    • Do you ship to multiple address?

      We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

    • Do you ship internationally?

      Yes, we ship to all countries.

    • Do I have to pay duties and taxes for my parcel?

      For international shipping, there may be the possibility of additional custom charges and import duties to be paid. For additional charges, please do make payment directly to the local courier at your shipping destination or relevant authorities to discharge the parcel.

    • How do I track my order?

      For Singapore Customers

      You will received an email with shipment information once the order is shipped. Alternatively, you may track your order here.

      For International Customers

      Click on the link provided in the tracking delivery email send to you.

    • Can I reschedule my delivery? 

      All orders are processed and dispatched within 1 to 2 workings days upon payment confirmation.

      For Singapore Customers

      An SMS will be sent when the order is out for delivery. 

      A second delivery would be made to you should you be unavailable to receive your parcel when the delivery is first attempted. If the delivery fails at the 2nd attempt, there will be additional charges to get it delivered to you again.

      For International Customers

      Please contact the chosen local courier service for your country through the link provided in the tracking delivery email send to you.

    • Do you offer self-collection service?

      Yes. We are happy to offer self-collection services at WIZ showroom. Self-collection option is available upon check out.

      You may make a trip to our showroom as soon as you received Order Shipped email from us.

      For verification purposes, please show the order confirmation email upon arrival.

  • Payment

    • What are the payment methods offered?

      We offer credit card payment options, PayPal, Visa or MasterCard. 

    • How will I know that the payment is successful?

      When a payment is successfully made, an Order Confirmation email will be sent to you, with complete details of your most recent purchase.

  • Bulk Purchase

    • Any discount for bulk purchase? 

      For purchase above 300 pcs, please contact for quotation

  • Embroidery & Printing Services

    • Do you provide embroidery and printing services?

      Yes, we provide name embroidery services online.

      Please add name embroidery into your cart if you would like your uniforms to be embroidered.

      Please be informed that name embroidery can only be done on tops and positioned on left chest.

      Name embroidery is strictly for names only.  

      We also have a range of services available offline, logo embroidery, printing and silk screen printing. If you are interested let us know your requirements through, our customer care will be in touch with you.

    • How long does it take to do name embroidery?

      It will take 10 working days for us to process name embroidery.

    • Is there MOQ for name embroidery?

      There is no MOQ for name embroidery.

  • Return

    • What is your return policy?

      We accept returns made within 14 working days of receipt. 

      Please take into consideration that we only accept qualifying returns but no exchanges.

      Refunds are issued within 10 working days once the return product(s) clear our inspection. 

      We accept return(s) if :

      (a) You receive a defective product

      (b) You receive a product different from your order; or

      (c) You ordered the wrong size 


      We do not accept return(s) if :

      (a) The products are damaged due to your mishandling

      (b) Embroidered products

      (c) Products purchased during a sale 

      The following items are not considered defective:

      (a) items that are originally manufactured without tags or labels

      (b) items with creases that may have been made while shipping

      (c) items with unsatisfactory/incomplete finish due to mass production 

    • How do I return the items?

      (1) Email a return request to within 14 days of receipt. The email must include the order number, name and item code.  

      (2) A WIZ team member will be in touch with you within 3 working days.

      (3) Pick up will be arrange by our team members at your preferred address. Local pick up charges of SGD 7.50 will be deducted from the refund amount.   

      (4) We only accept returns that is arranged and picked up by WIZ by Neptune logistics team.  

      For returns pick up, you are required to print and attach the delivery note sent to you upon confirmation of pick up.   

      Item(s) must reach us within 10 working days upon confirmation of return, the return will not be valid if we do not receive your parcel. 

      We provide free returns for item(s) that are defective or packed wrongly.

      (5) Items returned must be in their original condition as you received with original packaging, tags intact, unworn, unwashed and unaltered. 

      Returns will be accepted ONLY IF you follow the guidelines above and your return request has been approved by our QC team. Returns that are shipped/dropped off to us without prior consent will not be accepted. 

      Please note that we may not be able to process the refund if you lose or damage any packaging material.

      WIZ by Neptune reserves the right to reject any return if any of the above conditions are not met.

      For International orders, please contact us @ for further assistance. 

    • How will I receive my refund?

      Once the return has been approved, you will receive your refund in Singapore Currency (SGD) via the same means used to make your purchase. 

      Refunds do not include any shipping or handling charges. 

    • How long does it take to process my refund? 

      Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within 5-10 working days later, depending upon the bank. 

    • The size I bought doesn’t fit and my item has name embroidery, is my order eligible for exchange?

      We are sorry. Items with embroidery is not eligible for exchange.

  • Agentship

    • Interested to be our exclusive agent or overseas distributors?

      We are happy to hear from you. Please email your interest to